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Owned and operated by North Haven Patio Party, we welcome every question about your outdoor living project.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. Larger items like pergolas, outdoor kitchens, and patio furniture sets may ship via freight carrier, and we will provide tracking details once your order is on its way.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status directly through the carrier's website. If you have any questions about your shipment, our team is happy to help.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please review our Return Policy page for full details on eligibility, condition requirements, and how to start a return.
Can I exchange an item for a different style or color?
We are happy to help with exchanges on eligible products within our 30-Day Returns window. Please contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right patio furniture set for my space?
Start by measuring your patio, deck, or backyard area so you know the dimensions you are working with. Consider how you plan to use the space, whether it is casual lounging, outdoor dining, or entertaining guests around a fire pit. Our team can help you find the right fit for your layout and lifestyle.
What materials are your pergolas and outdoor furniture made from?
Our collections feature a range of weather-resistant materials designed for long-lasting outdoor use. Each product listing includes detailed material and construction information so you can choose what works best for your climate and backyard setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team aims to answer every inquiry within one business day so your project stays on track.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
Veteran-Owned Service
Founded by a U.S. Marine Corps Veteran, our business is built on honor, integrity, and dependable customer care.
